Our after-sales service
Automation and test systems in production must meet the highest availability requirements. The important thing therefore is to prevent plant-related production interruptions as far as possible, and – where faults and defects cannot be entirely excluded – to ensure lasting elimination of the causes as soon as possible.
In addition to extensive operator training, which we conduct on site at our customer's premises as part of the commissioning process, we even ensure world-wide availability of spare parts from the manufacturer as well as compliance with customer specifications when selecting components. Preventive maintenance and repair services are also included in our service offering.
As a matter of principle, we equip all systems and devices with the technical prerequisites for remote maintenance operations according to state-of-the-art technology. This enables our engineers to use safe procedures to access the software on our control, test or management computer via the Internet or alternative data paths without any functional restrictions. The remote maintenance option not only offers the possibility of rapid fault analysis, it can, for instance, also be used to make adjustments to machine or test parameters as a result of altered product features or to set up new variants.
